FAQ

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(CAP SIZE) - If you know your cap size, send an email in the contact menu option or contact@aazhanti.com. If not, all wigs will be customized with a standard medium cap size (Forehead circumference: 22-23 inches).

 **Final Sale:** 
All sales are final unless the product is deemed defective. No refunds or exchanges will be issued for non-defective products. Wigs are final sale.

### Shipping Policy

**Processing Time:** 
Orders are processed within 3-5 business days (customization may take up to 10 business days). This period is separate from the shipping time.

**Shipping Time:** 
After processing, shipping takes 5-10 business days, depending on your location. Please note that business days do not include weekends or holidays. Once your order ships, you will receive a tracking number.

**Tracking Information:** 
Once you receive your tracking number, allow a few hours for it to update in the USPS system. Shipping time after processing varies from 1-3 business days depending on your location.

**Business Days:** 
Business days are Monday through Friday, excluding weekends and holidays.

**Shipping Delays:** 
While we strive to ship promptly, delays may occur due to factors beyond our control, such as shipping carrier delays. We do not control shipping times or service interruptions.

**Expedited Shipping:** 
Expedited shipping is not available for our products. If you wish to cancel your order before it ships, please contact customer service as soon as possible.

**Shipping Address Accuracy:** 
Please double-check your shipping address before confirming your order. We cannot change the address once the order has been processed. Incorrect addresses will result in order cancellation.

**Lost Packages:** 
We are not responsible for packages lost in transit, but will be placed under package insurance. If your package is lost or delayed, please contact the carrier directly for assistance.

**Order Verification:** 
If we suspect any issues with your order, such as a questionable shipping address or payment security concerns, processing may be delayed. We may request additional verification, including proof of identification.

**Non-Revision of Orders:** 
Once your order is placed, we cannot make any changes to shipping options or address details. Please review your order carefully before submitting.